With our Video Banking you can speak to one of our representatives face to face, from the comfort of your home or office, using your phone, computer or tablet.
Just make a Video Banking appointment, choosing the date and time that suits you, and our representative will be able to assist you with your banking needs.
It’s easy to use, completely secure, and saves you time from not having to visit a branch, or having to wait for an appointment.
How does Video Banking Work?
Video Banking is easy, secure, and personal.
Video Banking lets you plan appointments with our representatives in advance.
At the time of the appointment, you can speak with our representative face to face using your computer, smartphone, or tablet, making the communication easier and allowing us to serve you better.
The Video Banking appointment
You can use Video Banking to talk to us about:
- Personal Account Opening and Account Maintenance
- Personal Loan application
- Car Loan application
- Mortgage Loan application
- Mortgage Loan information
- Car, Fire, Life Insurance
- Insurance Claims
We’ll check your identity on the call before discussing your accounts and personal information – just as we would in person or over the phone.
How to schedule a Video Banking appointment?
- Go to our E-Appointment service - or click here
- When scheduling the E-Appointment, first select the service you need, then continue to select a branch. For the branch option select Video Banking.
- After you have scheduled the appointment you will receive a confirmation with a link to the Video Banking appointment and further instructions.
You can book an appointment between 9:00 a.m. – 3:30 p.m. Monday to Friday.
For questions or assistance on how to make a Video Banking appointment, or for additional service options via Video Banking, please call our Contact Center via (+297) 527-7777 or send a message via WhatsApp (+297) 592-7777.
Frequently asked questions
Question: Do I need to download any software on my computer or phone in order to do a Video Banking call?
Answer: No, you don't need to download any software. You only need to have an internet connection and a phone or computer with a camera. We will provide you with a web link for the call.
Question: Can I make an appointment for the same day?
Answer: Yes, as long as there is availability.
Question: How do I reschedule or cancel my Video Banking appointment?
Answer: If you need to cancel or re-schedule your Video Banking appointment please do so by using the 'cancel appointment' link provided in the email confirmation that you received after the appointment was made.
Question: What happens if I arrive late for my Video Banking appointment?
Answer: If you arrive late for your appointment you may have to wait for the next available appointment slot (if there is availability) or you have the option to make a new Video Banking appointment.
Question: Can I schedule a Video Banking appointment with my account manager via e-Appointment?
Answer: No. The best way to connect with your Account Manager is by making an appointment via email firstname.lastname@example.org, call our Contact Center +297-527-7777, or message us using WhatsApp +297-592-7777.