Information and updates
We are here to help you! Amid the situation of the Coronavirus (COVID-19) we are allocating resources to ensure your personal safety as well as maintaining services you count on. We will share information with you about how we continue to operate safely and effectively in the days to come.
You ask, we answer!
Amid the situation of the Coronavirus (COVID-19), we are doing our utmost to keep our customers informed.We are listing the most commonly asked questions here.
IMPORTANT ANNOUNCEMENT
Aruba Bank N.V. is resuming regular business hours, starting Monday, November 2nd, 2020, from 8:00 am. until 4:00 pm.
The bank continues to encourage customers to use online and self-service banking options, available during the week and during the weekends, from 8:00 am until 10:00 pm, at Camacuri, San Nicolas, and Paradera Drive-Thru, and to limit their visits to the Camacuri, Hato, and San Nicolas branches.
The bank has confirmed that social distancing measures will continue to be in place in all of the branches, as well as the mandatory use of mouth masks.
For information please call the Contact Center at 527-7777 or visit www.arubabank.com/corona-news
Truly yours,
Aruba Bank N.V.
IMPORTANT ANNOUNCEMENT
Aruba Bank N.V. is resuming teller services at its Hato Branch, starting Wednesday, October 14th , 2020, from 8:00 a.m. until 2:00 p.m.
For information please call the Contact Center at 527-7777 or visit www.arubabank.com/corona-news
Truly yours,
Aruba Bank N.V.
IMPORTANT ANNOUNCEMENT
At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe by limiting physical contact. In response to the ever-changing Coronavirus (COVID-19) situation and for the safety of our customers, employees, and the general public we have decided to temporarily close our Hato Branch for face-to-face services from September 9th, 2020, until further notice.
The Hato self-service area and the Safe-locker facility inside the branch will remain open weekly until 2:00 pm.
For your well-being we urge you to use the following self-services:
• Aruba Bank Online
• Aruba Bank App
• Online Application Forms
• Self Service Options
• Drive-Thru Services
• Video Banking
• Deposit-on-the-Go for Corporate Services
We will continue publishing more valuable information. Visit our news and updates page www.arubabank.com/corona-news or follow us on social media to stay well informed.
Thank you for your continued loyalty.
Truly yours,
Aruba Bank N.V.
Published, September 3, 2020
IMPORTANT INFORMATION
Aruba Bank assists customers with interest-only payment relief for the coming 3 months
Oranjestad, September 3, 2020--Aruba Bank N.V. has been working hard to find ways to assist customers whose incomes have been impacted by the Covid-19 crisis.
During the last six (6) months the bank extended assistance to customers, individuals and businesses, whose incomes were affected.
We understand the financial pressure that many of our customers, both individuals and businesses, are facing and we are here to help.
Individuals whose finances have continued to be affected by the Covid-19 crisis may apply here for an interest-only-payment for the coming three (3) months: arubabank.com/campaigns/corona-relief
The last day to send in the application is September 18th, 2020.
Business customers may contact their account managers directly for assistance.
Customers who wish to ask about other options may call our Contact Center at 527-7777 and will be assisted on a case-by-case basis. For additional information or assistance please call our Contact Center at 527-7777 or visit arubabank.com/corona-news for frequent updates.
Published, August 10, 2020
IMPORTANT ANNOUNCEMENT
Two (2) office employees at Aruba Bank N.V at Hato have tested positive for the COVID-19 virus. The employees are currently in isolation. The bank immediately closed the affected location for thorough cleansing.
We follow recommended guidelines from Directie Volksgezondheid (DVG) and other public health authorities to disinfect the space and common areas.
In the meantime, we have identified and notified those who came into close contact with the employees to provide more information on steps to take and to instruct them to self-quarantine for (fourteen) 14 days.
Aruba Bank continues to maintain the mandatory use of masks in all branches and other preventive measures, such as social distancing, limiting the amount of persons in branches and offices at any given moment.
All our ATM’s, Smart Deposit Machines and Night Depositories will remain operational as usual. We will continue to deliver services to our customers via our Contact Center (527 7777) (from 8:00 am until 6:30 pm) and via our website (www.arubabank.com)
We urge our customers to use services available via Aruba Bank Online, Aruba Bank App, Video Banking, ATM’s, services via Drive Thru’s, Night Depositories, and/or Self-Service areas.
We wish our employees all the best for a full and quick recovery and have offered our support to employee and family.
Please visit www.arubabank.com/corona-news for more information and frequent updates.
Published, August 06, 2020
IMPORTANT ANNOUNCEMENT
At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe. We have decided to adapt our business hours at our branches at Camacuri, Hato, and San Nicolas, starting today, August 6th, 2020. We will be operational from 8:00 am until 2:00 pm, until further notice.
All our ATM’s, Smart Deposit Machines and Night Depositories will remain operational as usual. We will continue to deliver services to our customers via our Contact Center (527 7777) (from 8:00 am until 6:30 pm) and via our website (www.arubabank.com)
We urge our customers to use services available via Aruba Bank Online, Aruba Bank App, ATMs, services via Drive Thru’s, Night Depositories, and/or Self-Service areas.
Please visit www.arubabank.com/corona-news for more information and frequent updates.
We thank you for your patience and understanding.
Published, August 04, 2020
IMPORTANT ANNOUNCEMENT
At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe by limiting physical contact. In response to the escalation of the measures according to the Government’s contingency plan for the Coronavirus (COVID-19) situation and for the safety of our customers, employees, and the general public we have decided that starting August 5th, 2020, Aruba Bank will require that all persons visiting their branches at Camacuri, Hato, and San Nicolas, wear a mouth-mask.
This is applicable also for persons entering the Self-Service areas at Camacuri and San Nicolas and will remain in place until further notice.
Published, May 26, 2020
Aruba Bank announces extended assistance for customers who continue to be impacted by the Covid-19 crisis.
Aruba Bank N.V. has been working hard to find ways to assist customers whose incomes have been impacted by the Covid-19 crisis.
The bank is announcing its efforts to extend its assistance for customers, individuals and businesses, whose incomes continue to be affected.
The temporary measures will be re-evaluated as the situation evolves during the coming months and will be designed to help each customer individually.
We understand the financial pressure that many of our customers, both individuals and businesses, are facing and we are here to help.
Individuals whose finances have continued to be affected by the Covid-19 crisis may apply here: https://www.arubabank.com/corona-relief-second-stimulus
Business customers may contact their account managers directly for assistance.
Call our Contact Center at 527-7777 for information or assistance.
Starting Monday May 25th, Aruba Bank's Camacuri, Hato and San Nicolas Branch will open from 8:00 a.m. - 4:00 p.m.
Aruba Bank N.V. is resuming regular services, at its Camacuri, San Nicolas, and Hato Branch, starting Monday, May 18th, 2020, from 8:00 a.m.-2:00 p.m.
The bank will have dedicated services from 8:00 a.m.- 9:00 a.m., during the first week of each month, only for pensioners (60+).
The bank continues to encourage customers to use online and self-service banking options and limit their visits to the branches. Customers who need in branch assistance to transact online can now receive assistance at the Digital Lounges at Camacuri, San Nicolas, and Hato branch. Please schedule appointments online using our e-Appointment service: https://www.arubabank.com/services/24-7-banking/e-appointment or call our Contact Center at 527-7777.
Assistance for the following services will be available at the Digital Lounges: Account Opening (existing and new customers), applying for/activating/using Aruba Bank Online, applying for/downloading/using the Aruba Bank App, making utility bill payments, making instant deposits on accounts and credit cards, conducting loan applications, making changes in personal information, PIN, requesting interest letters, requesting overdrafts, and more.
The bank confirms that a range of social distancing measures will be in place at all of the branches. These include two-meter floor markers, limiting the number of customers in branches at any one time, and newly installed Plexiglass screens at the tellers and client-facing areas.
The following services will remain in place:
BANKING-BY-APPOINTMENT
• Change of denomination, appointments can be made between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via Moneycenter@arubabank.com from 8:00 am
• Pick up of ABO token: by appointment between 8:00 am and 3:00 pm via Corporate.banking@arubabank.com
• Safe locker access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com
DEPOSIT-ON-THE-GO
• Customers who need to make deposits greater than AWG.10,000, or deposit coins, are able to do so via the Deposit-on-the-go! facility at Hato. Outdoor signage has been provided for guidance (follow the red arrows). Parking spaces are available in front of the Deposit-on-the-go facility.
• For the safety of our customers, the area is monitored by security cameras 24/7. Bags are available for deposit, and must have the name/last name, total amount of deposit, and account number of the customer. The location is open between 8:00 am and 3:00 pm, customers may also make appointments between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via an email to Moneycenter@arubabank.com
CORPORATE BANKING
• Corporate Banking customers may contact their account managers directly or send an email to Corporate.banking@arubabank.com
For more information or support please call the Contact Center at 527-7777 or visit www.arubabank.com/corona-news
Aruba Bank N.V. is resuming teller services at its Hato Branch, starting Wednesday, May 6th, 2020, from 8:00 a.m. until 11:00 a.m..
As per Thursday, May 7th, 2020, Camacuri, San Nicolas, and Hato teller services will be extended, starting at 8:00 a.m. until 1:00 p.m.
The bank closed the Hato and Mainstreet branches last month and since then customers have been encouraged to use online and self-service banking options and limit their visits to the Camacuri branch and San Nicolas branch from 8:00 a.m.- 11:00 a.m..
The bank has confirmed that a range of social distancing measures will be in place in all of branches.
These include two-meter floor markers, limiting the number of customers in branches at any one time, and newly installed Plexiglass screens at the tellers and client-facing areas.
For information please call the Contact Center at 527-7777.
In connection with Good Friday and Easter Monday our Camacuri and San Nicolas Branch will be closed on Friday, April 10 and Monday April 13, 2020.
Our CONTACT CENTER is open from 9:00am - 5:00pm on Saturday April 11.
On Tuesday April 14, we will be open again from 8:00am - 11:00am
Published, April 08, 2020
Today we introduced 2 (two) new services: Deposit-on-the-go and Banking-by-appointment to support our customers during the COVID-19 crisis.Customers who need to make deposits greater than AWG.10,000, or deposit coins, are now able to do so via the Deposit-on-the-go! facility at Hato.
Outdoor signage has been provided for guidance (follow the red arrows). Parking spaces are available in front of the Deposit-on-the-go facility.
For the safety of our customers, the area is monitored by security cameras 24/7. Bags are available for deposit, and must have the name/last name, total amount of deposit and account number of the customer. The location is open between 8:00 am and 3:00 pm, customers may also make appointments between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via an email to Moneycenter@arubabank.com.
Additional assistance is also available through the new Banking-by-appointment. Services offered to our customers include, withdrawals, deposits, safe locker services and ABO token pick-up.
• Withdrawals
All withdrawals are to take place via ATM's. In case the customer does not have a debit (ATM) card they may contact the Bank between 8:00 am and 3:00 pm, at 527-7888, 527-7959 for an appointment.
• Deposits
In case customers are unable to make use of the Smart Deposit Machine, they may use the Deposit-on-the-go service located at our Hato Branch. This service is available for deposits greater than AWG 10,000 and coin deposits. Customers may make an appointment between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via Moneycenter@arubabank.com.
Requests for change of denomination, customers may make an appointment between 8:00 am and 3:00 pm, at 5277930, 5277984 or via Moneycenter@arubabank.com from 8:00 am
• Pick up of ABO token can be arranged by appointment between 8:00 am and 3:00 pm via Corporate.banking@arubabank.com
• Safe locker access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com
For information and questions please call our Contact Center at 527-7777 or visit our website for updates and information.
Published, April 03, 2020
Starting Monday, April 6, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00am until 11:00am.We will allow 5 people at our San Nicolas branch at once and 10 at Camacuri.
We urge our customers to make use of our Online Banking, Aruba Bank App, ATM’s, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.
For more information, please contact our Contact Center at 527-7777
Published, March 30, 2020
Starting March 31, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00 am until 12:00 pm.No more than 10 people will be allowed in the branches at once.
We urge our customers to make use of our Online Banking, Aruba Bank App, ATM's, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.
For more information call our Contact Center at 527-7777.
Published, March 20, 2020
Please find herewith important information concerning Pensioners, credit card payments, and insurance payments for the coming period.
- 1. All pensioners that have an account at Aruba Bank N.V. and do not have an Aruba Bank Mastercard Debit with Maestro, please call 527-7777 to arrange the payment of their pension for April 1, 2020.
- 2. Aruba Bank N.V. will apply a moratorium of 90 days on all insurance payments for customers of Aruba Bank N.V., who are unable to make their monthly payments. Only customers who are unable to make the monthly payments are encouraged to send an e-mail to Insurance@arubabank.com including:
1. Bank account number,
2. First name and Surname,
3 . Telephone number / Mobile.
- 3. Customers who are not able to comply with their monthly credit card payments (have a loss of income) may send an email to Creditcardalivio@arubabank.com , including the following documents:
1. Bank Account Number;
2. First name and Last name;
3. Type of credit card (Visa, Mastercard);
4. The last 6 digits of the credit card;
5. A copy of a valid driver’s license, cedula, or passport;
6. A letter of your employer confirming loss of income
Each request will be handled on a case-by-case-basis and will receive a notice of the decision.
*Please note that the credit card in question will be deactivated during the period for which the relief has been requested and will be activated as soon as the first payment is received and/or as of July 1st (if payment is received). Customers who wish to continue with the monthly credit card payments (standing orders), can continue doing so. Corporate customers may contact their Account Manager.
At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe by limiting physical contact. In response to the ever-changing Coronavirus (COVID-19) situation and for the safety of our customers, employees, and the general public we have decided to temporarily close our Mainstreet Branch and Hato Branch for visitors from March 19, 2020 until further notice. Our Camacuri and San Nicolas Branches will remain open for a selective number of services. Please visit our website for more information.
All our ATM’s, Smart Deposit Machines and Night Depositories will remain operational as usual. While we are limiting access to our branches, we are reinforcing other areas to continue to deliver services to our customers via our Contact Center (527 7777) and via our website, in line with ‘social distancing’ practices.
In the meantime, we urge our customers to use services available via Aruba Bank Online, Aruba Bank App, ATM's, services via Drive Thru’s and/or Self-Service areas.
Please visit us again for more information and frequent updates.
We thank you for your patience and understanding.
Truly yours,
Management
Aruba Bank N.V.
Published March 17, 2020
The health of our community comes first. Our San Nicolas branch will close today at 10:30 am for extensive cleaning. We will open on Thursday, March 19th, at 8:00 am. Our ATM services will be operational upon completion of the cleaning efforts at the branch.
#SocialDistancing #WeCare
Published March 16, 2020
In support of the Government of Aruba to urge “Social Distancing”, Aruba Bank N.V. will be limiting the amount of customers coming into the branches at once at Camacuri, Hato, San Nicolas, and Mainstreet.
We urge our customers to use services available via our Contact Center at 527-7777, Aruba Bank Online, Aruba Bank App, and/or services via Drive Thru’s and/ or Self Service areas.
The health of our community comes first. We thank you for your understanding.
Please visit www.arubabank.com/corona-news for frequent updates.
Dear Aruba Bank Customer,
As the Coronavirus (COVID-19) situation evolves worldwide, the safety/health of our employees and customers is key. We are working hard to do everything we can to be prepared and address your concerns.
We are:
- Increasing cleaning and sanitizing at our branches.
- Disinfecting common surfaces inside our public areas more frequently.
- We have stopped handshaking in our facilities for the protection of all.
We are following the instructions and announcements made by the DVG (Directie Volks Gezondheid) closely and making sure to implement best practices from the Panamerican Health Organization (PAHO/WHO). This includes promoting handwashing and healthy hygiene practices among our staff and customers.
Follow DVG via their Facebook page at: https://www.facebook.com/desparuba/ to stay up to date.
Thank you for your continued loyalty.
Truly yours,
Management
Aruba Bank N.V.