Information and updates
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Published, April 08, 2020Today we introduced 2 (two) new services: Deposit-on-the-go and Banking-by-appointment to support our customers during the COVID-19 crisis.
Customers who need to make deposits greater than AWG.10,000, or deposit coins, are now able to do so via the Deposit-on-the-go! facility at Hato.
Outdoor signage has been provided for guidance (follow the red arrows). Parking spaces are available in front of the Deposit-on-the-go facility.
For the safety of our customers, the area is monitored by security cameras 24/7. Bags are available for deposit, and must have the name/last name, total amount of deposit and account number of the customer. The location is open between 8:00 am and 3:00 pm, customers may also make appointments between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via an email to Moneycenter@arubabank.com.
Additional assistance is also available through the new Banking-by-appointment. Services offered to our customers include, withdrawals, deposits, safe locker services and ABO token pick-up.
All withdrawals are to take place via ATM's. In case the customer does not have a debit (ATM) card they may contact the Bank between 8:00 am and 3:00 pm, at 527-7888, 527-7959 for an appointment.
In case customers are unable to make use of the Smart Deposit Machine, they may use the Deposit-on-the-go service located at our Hato Branch. This service is available for deposits greater than AWG 10,000 and coin deposits. Customers may make an appointment between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via Moneycenter@arubabank.com.
Requests for change of denomination, customers may make an appointment between 8:00 am and 3:00 pm, at 5277930, 5277984 or via Moneycenter@arubabank.com from 8:00 am
• Pick up of ABO token can be arranged by appointment between 8:00 am and 3:00 pm via Corporate.email@example.com
• Safe locker access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com
For information and questions please call our Contact Center at 527-7777 or visit our website for updates and information.
Published, April 03, 2020Starting Monday, April 6, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00am until 11:00am.
We will allow 5 people at our San Nicolas branch at once and 10 at Camacuri.
We urge our customers to make use of our Online Banking, Aruba Bank App, ATM’s, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.
For more information, please contact our Contact Center at 527-7777
Published, March 30, 2020Starting March 31, 2020, Aruba Bank N.V. will open its branches in San Nicolas and Camacuri from 8:00 am until 12:00 pm.
No more than 10 people will be allowed in the branches at once.
We urge our customers to make use of our Online Banking, Aruba Bank App, ATM's, Smart Deposit Machines, Self-Service and Drive-Thru services to maintain social distance.
For more information call our Contact Center at 527-7777.
We are here to help you! Amid the situation of the Coronavirus (COVID-19), we are doing our utmost to keep our customers informed of services they count on. Below please find a list of ATM’s that will continue to operate in the days to come.
Published, March 20, 2020
- All pensioners that have an account at Aruba Bank N.V. and do not have an Aruba Bank Mastercard Debit with Maestro, please call 527-7777 to arrange the payment of their pension for April 1, 2020.
- Aruba Bank N.V. will apply a moratorium of 90 days on all insurance payments for customers of Aruba Bank N.V., who are unable to make their monthly payments. Only customers who are unable to make the monthly payments are encouraged to send an e-mail to Insurance@arubabank.com including:
1. Bank account number,
2. First name and Surname,
3 . Telephone number / Mobile.
- Customers who are not able to comply with their monthly credit card payments (have a loss of income) may send an email to Creditcardalivio@arubabank.com , including the following documents:
1. Bank Account Number;
2. First name and Last name;
3. Type of credit card (Visa, Mastercard);
4. The last 6 digits of the credit card;
5. A copy of a valid driver’s license, cedula, or passport;
6. A letter of your employer confirming loss of income
Each request will be handled on a case-by-case-basis and will receive a notice of the decision.
*Please note that the credit card in question will be deactivated during the period for which the relief has been requested and will be activated as soon as the first payment is received and/or as of July 1st (if payment is received). Customers who wish to continue with the monthly credit card payments (standing orders), can continue doing so. Corporate customers may contact their Account Manager.
At Aruba Bank N.V. we care deeply about doing what we can to keep our customers and employees safe by limiting physical contact. In response to the ever-changing Coronavirus (COVID-19) situation and for the safety of our customers, employees, and the general public we have decided to temporarily close our Mainstreet Branch and Hato Branch for visitors from March 19, 2020 until further notice. Our Camacuri and San Nicolas Branches will remain open for a selective number of services. Please visit our website for more information.
All our ATM’s, Smart Deposit Machines and Night Depositories will remain operational as usual. While we are limiting access to our branches, we are reinforcing other areas to continue to deliver services to our customers via our Contact Center (527 7777) and via our website, in line with ‘social distancing’ practices.
In the meantime, we urge our customers to use services available via Aruba Bank Online, Aruba Bank App, ATMs, services via Drive Thru’s and/or Self-Service areas.
Please visit us again for more information and frequent updates.
We thank you for your patience and understanding.
Aruba Bank N.V.
Published March 17, 2020
The health of our community comes first. Our San Nicolas branch will close today at 10:30 am for extensive cleaning. We will open on Thursday, March 19th, at 8:00 am. Our ATM services will be operational upon completion of the cleaning efforts at the branch.
Published March 16, 2020
In support of the Government of Aruba to urge “Social Distancing”, Aruba Bank N.V. will be limiting the amount of customers coming into the branches at once at Camacuri, Hato, San Nicolas, and Mainstreet.
We urge our customers to use services available via our Contact Center at 527-7777, Aruba Bank Online, Aruba Bank App, and/or services via Drive Thru’s and/ or Self Service areas.
The health of our community comes first. We thank you for your understanding.
Please visit www.arubabank.com/corona-news for frequent updates.
Published March 13, 2020
Dear Aruba Bank Customer,
As the Coronavirus (COVID-19) situation evolves worldwide, the safety/health of our employees and customers is key. We are working hard to do everything we can to be prepared and address your concerns.
- Increasing cleaning and sanitizing at our branches.
- Disinfecting common surfaces inside our public areas more frequently.
- We have stopped handshaking in our facilities for the protection of all.
We are following the instructions and announcements made by the DVG (Directie Volks Gezondheid) closely and making sure to implement best practices from the Panamerican Health Organization (PAHO/WHO). This includes promoting handwashing and healthy hygiene practices among our staff and customers.
Follow DVG via their Facebook page at: https://www.facebook.com/desparuba/ to stay up to date.
Thank you for your continued loyalty.
Aruba Bank N.V.