Corona News Available Services

BANKING-BY-APPOINTMENT

• Withdrawals: via ATM’s. In case a customer does not have a debit (ATM) card, contact the bank between 8:00 am and 3:00 pm, at 527-7888, 527-7959 for an appointment.
• Customers with deposits > AWG 10,000 and coin deposits can use the Deposit-on-the-go service located at our Hato Branch. The service is available between 8:00 am and 3:00 pm, or via appointment at 527-7930, 527-7984 or Moneycenter@arubabank.com
• Change of denomination, appointments can be made between 8:00 am and 3:00 pm, at 527-7930, 527-7984 or via Moneycenter@arubabank.com from 8:00 am
• Pick up of ABO token: by appointment between 8:00 am and 3:00 pm via Corporate.banking@arubabank.com
• Safe locker access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com
  
  

CASH SERVICES
Only limited teller transactions at Camacuri and San Nicolas:

• Withdrawals > AWG 4,000. (All other withdrawals to take place via the ATM
• Deposits > AWG 10,000 via Deposit-on-the-go. (All other deposits to take place via Smart Deposit Machine)
• Third-party payments: Via Aruba Bank Online/ABO, Aruba Bank App or Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 9:00 PM)
• Utility bill payments: Via Aruba Bank Online/ABO, Aruba Bank App or Smart Deposit Machine (Smart Deposit Machine available at Camacuri, San Nicolas and Paseo Herencia from 7:00 AM until 9:00 PM)
• Swift transfers: Aruba Bank Online/ABO, Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM)
• Change for corporate clients: sent request through email to Moneycenter@arubabank.com
  
  CUSTOMER SERVICE
• Account opening for customers: Through Aruba Bank Online
• Loan requests for emergency services are available via www.arubabank.com
• Address/ email/ telephone change: via Contact Center 527-7777
• Credit card queries: Contact Center at 527-7777
• Balance inquiry: Contact Center at 527-7777, Aruba Bank Online, Aruba Bank App, Text Banking
• Overdraft facility: Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM) 
• Request for new ATM card: Contact Center at 527-7777. Card will be delivered through courier
• Request for pin code MasterCard Debit with Maestro: Contact Center at 527-7777. The card will be delivered by courier
• Lost or stolen cards: Contact Center at 527-7777 
• Text Banking request: Via Contact Center at 527-7777 or Customer Service Kiosk (Kiosk available at Camacuri and San Nicolas from 7:00 AM until 10:00 PM)
• Requests for grace period: acceptance form available online. Click here to complete the Acceptance Form
  
  RECEPTION SERVICE 
• Bank checks
• Pick up of ABO tokens: Camacuri Branch 
  
  SAFETY DEPOSIT BOX
  Access at Hato and San Nicolas can be arranged through an appointment between 8:00 am and 3:00 pm via Safelocker@arubabank.com
  
  PLATINUM BANKING
  Platinum Banking customers may contact their account managers directly or send an email to Platinum.banking@arubabank.com
  
  CORPORATE BANKING
  Corporate Banking customers may contact their account managers directly or send an email to Corporate.banking@arubabank.com
  
  INSURANCE
  We will continue providing service for Car Insurance, Claims, Payment arrangements, and any other type of emergency service.
  You may email us at Insurance@arubabank.com or contact us at 527-7894 or 527-7895.